FAQs
Frequently asked questions
product
What is the difference between rechargeable and battery-powered products?
Rechargeable products use built-in batteries that can be recharged with a cable, while battery-powered products require replaceable batteries.
What is the difference between a dildo and a vibrator?
A dildo and a vibrator are both sex toys, but they differ mainly in how they’re designed to provide stimulation:
Dildo
- A dildo is typically a non-vibrating object used for penetration.
- It can be realistic (shaped like a penis) or abstract.
- Used manually (by hand or with a harness in some cases).
- Focus is on shape, size, and movement, not vibration.
Vibrator
- A vibrator is a device that produces vibrations to stimulate sensitive areas.
- It may be used externally (e.g., clitoris) or internally.
- Comes in many forms—some are shaped for penetration, others are not.
- Focus is on buzzing or pulsing sensations.
Payment
What are my payment options?
Adult-product websites typically use the same kinds of payment methods as mainstream e-commerce sites, though some processors classify them as “high-risk” merchants. Common methods include:
- Credit/debit cards — Visa, Mastercard, and sometimes American Express.
- Digital wallets — such as PayPal (though policies can restrict some adult items), Apple Pay, or Google Pay.
- Bank transfers / ACH — direct payments from bank accounts.
- Buy Now, Pay Later (BNPL) — services like Klarna or Afterpay, depending on local rules and product restrictions.
- Cryptocurrency — some adult retailers accept Bitcoin or similar coins for added privacy.
- Prepaid cards / gift cards — used by customers who prefer not to use personal banking details.
How can I pay in installments?
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Is payment through this website secure?
Yes. We use secure, encrypted payment processing to protect your personal and payment information. All transactions are handled through trusted payment providers, and your card details are never stored on our servers.
What will it say on my credit/debit card bill or statement?
For privacy and discretion, your purchase will appear on your credit card or bank statement under a neutral billing descriptor and will not mention the specific products ordered.
Can I pay in another currency than the one displayed?
Yes. Your payment provider may automatically convert the total into your local currency at the current exchange rate. Please note that additional conversion fees may apply depending on your bank or card provider.
Are there any other taxes and duties that will affect my final price?
Depending on your location, additional taxes, customs duties, or import fees may apply and are determined by your local customs authority. Any applicable charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated at checkout.
Shipping & Returns
Where in the world do you ship to?
We ship to all locations accross the world
How long will you take to deliver my order?
Delivery times depend on your location and the shipping method selected at checkout. Most orders are processed within 1–3 business days, and delivery typically takes 3–10 business days. You will receive a tracking number once your order has been shipped.
Will I be charged customs and import taxes?
es — you may be charged customs duties and import taxes, depending on your country and the value of your order.
For Cameroon specifically:
- Import duties typically range from about 5% to 30% depending on the product type
- A VAT of around 19.25% is also applied on imported goods
- These charges are usually calculated on the total value of the goods + shipping cost (CIF value)
What this means for your order:
- You may have to pay extra fees when the package arrives
- These are charged by customs in your country, not the website
- The courier (like DHL or FedEx) usually collects the payment before delivery
How can I track my order?
Once your order has been shipped, you will receive a confirmation message or email containing a tracking number and a tracking link.
You can track your order by:
- Clicking the tracking link provided in your email/SMS, or
- Entering your tracking number on the courier’s website
The tracking page will show real-time updates such as:
- When the order is shipped
- Current location of the parcel
- Estimated delivery date
- Final delivery confirmation
If you have any issues tracking your order, you can contact customer support with your order number for assistance.
How will I receive my order?
Your order will be delivered discreetly to the shipping address you provide at checkout. All packages are securely packed in plain, unbranded packaging for privacy.
Once your order has been shipped, you will receive a confirmation email or message with tracking information so you can monitor the delivery status. Depending on your location and shipping method, your parcel will be delivered by a local or international courier service directly to your doorstep or designated pickup point.
If I am not satisfied with my purchase, can I return it?
However, returns are usually possible in these cases:
- The item is defective or damaged on arrival
- You received the wrong product
- The item is still unused, unopened, and in its original packaging (some stores only)
privacy
Why do you collect personal data?
We collect personal data to process and fulfill your order, provide customer support, and improve your shopping experience.
This may include:
- Processing payments and shipping your order
- Sending order confirmations, tracking details, and updates
- Providing customer service and handling returns or issues
- Preventing fraud and ensuring secure transactions
- Complying with legal and tax requirements
- Improving our website, services, and user experience
We only collect the information necessary to complete these purposes and we take appropriate measures to protect your data.